Description

Applications will only be accepted at the following URL: https://careers-ovg.icims.com/jobs/29885/director-of-emergency-management-%7c-full-time-%7c-denver-or-remote/job 

COMPANY OVERVIEW

Oak View Group (OVG) is a global leader in sports, live entertainment, and venue operations - reimagining how the world comes together through innovative venue development, management, and premium guest experiences. Known for world-class arenas, convention centers, theaters, and large-scale events, OVG strives for excellence, collaboration, and intentional operational impact in every solution set we deliver.

Prevent Advisors is the security and emergency management division of Oak View Group. Led by special operations, law enforcement, and venue management professionals, Prevent Advisors works with our committed partners to design, build, implement, and maintain comprehensive solution sets to deter bad actors, address contingencies, and mitigate the risks associated with the sophisticated threats of today and the rapidly evolving threats of the future. As enthusiastic fans of both sports and live entertainment ourselves, we are driven by the desire to safeguard the experiences and events that create unforgettable memories and shape lives.

POSITION SUMMARY

The Director of Emergency Management advances OVG’s commitment to safe, secure, and resilient fan experiences, reinforcing our culture of collaboration, integrity, and excellence throughout every phase of planning, execution, and refinement. The Director is responsible for leading the strategic development, implementation, and continuous improvement of comprehensive emergency preparedness plans and programs across OVG’s portfolio of venues as well as Prevent Advisors’ consulting clients. Specifically, this position will spend considerable time conducting risk assessments, reviewing venues’ existing emergency plans, writing new emergency plans, and creating and delivering training and tabletop exercises for venue staff.

KEY RESPONSIBILITIES

Emergency Planning & Documentation

• Lead the creation, implementation, and maintenance of emergency response plans, business continuity plans, mitigation plans, recovery plans, special event plans, and other preparedness documentation tailored to individual venues both within OVG and externally to Prevent Advisors’ consulting clients.
• Ensure emergency plans align with industry best practices, regulatory requirements, and organizational risk assessments. For international venues, adapt approach to suit local culture and emergency management models.
• Provide advisory and consulting services to third-party clients, partners, and venue owners, delivering expertise in emergency planning, training, and exercising to enhance preparedness across the live entertainment industry. 

Business Development

• Manage relationships of current client base to include actively managing projects for individual clients. Collaborate with internal and client teams to align emergency preparedness recommendations with client operational goals and venue-specific risk profiles.
• Conduct business development efforts and expand Prevent Advisors’ services into existing and new verticals, including creation and development of new services to drive revenue growth.

Training & Exercises

• Design and facilitate comprehensive training programs on emergency preparedness, response, and recovery for internal teams and third-party clients. Deliver pre-opening training and commissioning exercises for new venues.
• Using HSEEP principles, develop and facilitate tabletop exercises, drills, and functional exercises for client venues to test emergency plans, validate coordination, and identify capability gaps. 
• Track and document training completion and exercise outcomes to support continuous refinement of plans and practices, including the creation of after-action reports (AARs). 
• Support clients and internal venues in building sustainable training programs, including train-the-trainer models and exercise roadmaps (MYTEPs) that mature over time.

Incident Management

• Serve as a Steering Committee member for and actively participate in OVG’s Global Incident Management Team (Global IMT) and collaborate closely with Risk Management, Global Safety, Communications, People & Culture, Legal, and other teams across the global OVG enterprise.
• Provide guidance during live emergency incidents, working within the venue’s incident command and communication structure as well as OVG’s established Global IMT protocols.
• Support post-incident reviews and after-action reporting (AARs) to drive improvements and organizational learning.

Risk Assessment & Mitigation

• Conduct risk and vulnerability assessments (THIRA, TVRA, etc.) for new and existing venues and third-party clients to identify risks and to propose mitigation strategies.
• Integrate risk findings into emergency planning and organizational decision-making processes.

Corporate Standards

• Lead the development, application, and maintenance of global standards and best practices in emergency management to guide the OVG enterprise. 
• Translate lessons learned from client engagements, exercises, and real-world incidents into standardized templates, tools, and best practices that can be applied across OVG-managed and client venues.
• Collaborate with venue leadership, Security, Operations/Facilities, Hospitality, Event Management, and other teams to integrate preparedness planning into venue protocols and event workflows.

OTHER

• This is a remote position that may be located anywhere within the continental United States. There is an option for this position to office out of OVG’s Denver, Colorado headquarters if desired.
• Those with proficiency in a language other than English are strongly encouraged to apply.
• Domestic travel up to 80% at times. International travel up to 20%. Travel averages two (2) trips per month. Subject to change with operational needs. 

Requirements

QUALIFICATIONS

Experience

• Minimum seven (7) years of experience in emergency planning, emergency management, homeland security, or related roles with extensive planning experience. 
• Demonstrated experience developing, writing, and implementing complex emergency plans, training & exercise programs, and risk assessments.
• Demonstrated experience with large events or venues, mass gatherings, festivals, conventions, sports, entertainment, or similar environments. 
• Prior success coordinating across departments and diverse stakeholder groups, including local/state/federal public safety agencies and first responders.
• Prior experience providing consulting or advisory services related to emergency management or risk mitigation to external clients is preferred but not required. 
• Prior experience with international models of incident management is a plus but not required.

Education & Certifications

• Bachelor’s degree in Emergency Management, Homeland Security, Public Administration, Business Administration, Management, or related field. Advanced degree preferred. 
• Professional certifications (e.g., CEM, MEP, EMI Graduate, others) preferred.

Skills & Attributes

• Expert knowledge of incident command systems, emergency response planning frameworks, risk assessment models, training and exercising concepts, crowd management principles, and related subject matter. Ability to engage credibly with venue leaders, security directors, public safety officials, architects & engineers, and operations professionals. 
• Excellent written and verbal communication skills. Strong ability to clearly articulate complex concepts to diverse stakeholder groups with varying levels of experience and produce clear, operationally usable plans and training materials. Ability to work collaboratively as part of a team while also taking initiative and operating independently.
• Advanced computer skills, including proficiency in word processing, spreadsheet, and presentation programs.
• Strong project management skills, including scope definition, milestone tracking, and on-time delivery across multiple concurrent venues or client engagements.
• Demonstrated ability to remain calm, decisive, and credible during high-stress incidents or time-compressed decision-making environments.
• Ability to brief senior executives, venue leaders, and public-sector partners with clear, concise, risk-based recommendations.
• Ability to design scalable preparedness frameworks that work across a diverse portfolio of venues, event types, and client operating models.
• Comfortable balancing standardization vs. local flexibility in emergency planning and training.
• Comfortable representing OVG and Prevent Advisors in advisory and consulting engagements that strengthen trust and long-term relationships.